At Hurovi.xyz, we value our customers and are committed to providing the highest quality products. To ensure our customers have the best experience with our products, we offer a comprehensive Warranty Policy. This policy outlines the terms and conditions under which our products are covered, what is expected of you, and the procedures for making warranty claims.
1. General Warranty Information
We provide a warranty on most of the products purchased from Hurovi.xyz. This warranty covers manufacturing defects and does not cover damage caused by improper use or accidents. All warranty claims must be made within the specified period from the date of purchase.
2. Warranty Coverage
Our warranty covers the following:
- Defects in materials or craftsmanship: If your product is found to be defective due to poor craftsmanship or materials, we will repair or replace it at no cost to you.
- Malfunctions: If your product fails to operate as expected due to a defect in the manufacturing process, we will take the necessary steps to either repair or replace it.
- Missing or incorrect parts: If parts are missing or incorrect upon receipt of your product, we will send you the correct parts at no additional cost.
3. Warranty Exclusions
The following conditions are not covered under the warranty:
- Damage caused by improper use: If a product is damaged due to misuse, mishandling, or failure to follow the manufacturer’s instructions, it is not eligible for warranty coverage.
- Wear and tear: Normal wear and tear, including damage to parts that naturally degrade over time (e.g., batteries, cables, or moving parts), is not covered.
- Accidental damage: If the product is damaged by accidents such as dropping, spilling liquids on the product, or exposure to extreme conditions, it will not be covered under warranty.
- Unauthorized repairs: Any repairs made by third-party service providers or non-certified technicians will void the warranty.
4. Warranty Period
The length of the warranty varies depending on the product. Each product on Hurovi.xyz will have its own specific warranty period, which is listed on the product page at the time of purchase. As a general guideline:
- Electronics: 12 months
- Home Appliances: 24 months
- Accessories and Parts: 6 months
The warranty period begins from the date of purchase, and the coverage is only valid for the initial purchaser.
5. How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team through the contact details on our website. Be sure to include the following:
- Your order number
- A description of the issue
- Photos or videos showing the defect (if applicable)
- Provide Proof of Purchase: We require proof of purchase to process the warranty claim. This can be a receipt, an order confirmation email, or an invoice.
- Assessment: Our team will assess the issue to determine whether it falls under the warranty. If necessary, we may ask you to return the product for inspection.
- Resolution: Once the warranty claim is approved, we will offer the following options:
- Repair: We may repair the defective item at no charge.
- Replacement: If the product is beyond repair, we will send a replacement at no extra cost.
- Refund: In some cases, we may offer a refund if the product cannot be repaired or replaced.
6. Return Instructions
If a return is required for a warranty claim, please follow these steps:
- Return Authorization: Before returning the product, you must obtain a return authorization from our customer service team. Unauthorized returns will not be accepted.
- Return Shipping: You will be responsible for the shipping cost to return the defective product unless the product was defective at the time of delivery. In such cases, we will cover the shipping costs.
- Condition of Return: The product must be returned in its original condition, with all original packaging, accessories, and manuals intact. Products that are returned damaged or incomplete may not be accepted for a warranty claim.
- Processing Time: Once we receive the returned product, we will process your claim within 7-14 business days. You will be notified about the outcome, and if approved, the product will either be repaired, replaced, or refunded.
7. Warranty Transferability
The warranty for products purchased from Hurovi.xyz is non-transferable. It applies only to the original purchaser and is void if the product is resold or transferred to another person. If the product is returned or resold, the warranty will no longer apply.
8. International Warranty
Our warranty applies to purchases made within [country/region]. If you are located outside of this region, we may still honor your warranty claim, but you may be required to cover shipping and handling costs for sending the product to us. International warranty claims are subject to local laws and may vary depending on the country.
9. Limitation of Liability
The liability of Hurovi.xyz under this warranty is limited to the repair, replacement, or refund of the product, as determined at our discretion. We are not responsible for any incidental, special, or consequential damages that may result from the use or inability to use the product, even if we have been advised of the possibility of such damages.
10. Warranty and Legal Rights
This warranty gives you specific legal rights, and you may also have other rights under local laws. This warranty is in addition to any mandatory consumer protection rights provided by law. Please refer to your local consumer protection laws for more information about your rights in relation to product warranties.
11. Changes to the Warranty Policy
We reserve the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to products purchased after the date of posting. We encourage you to review this policy periodically to stay informed about any updates.
12. Contact Information
If you have any questions or need assistance with a warranty claim, please contact our customer service team:
- Address: 2450 Beacon St, Chestnut Hill, MA 02467, United States
Phone: +16172770065
Email: admin@hurovi.xyz