At hurovi.xyz, we strive to provide a seamless shopping experience for all our customers. However, we understand that sometimes returns may be necessary. Our Return Policy is designed to provide clarity on how to handle returns, exchanges, and refunds. Please read the following policy carefully to understand your rights and obligations.
1. General Return Guidelines
We offer a straightforward return process to ensure that our customers are satisfied with their purchases. If you are not completely happy with your purchase, we will accept returns based on the guidelines outlined below.
- Eligibility for Returns: You are eligible for a return within 30 days from the date of receipt of your order. This applies to most products unless otherwise noted.
- Condition of Products: Items must be in new, unused, and resalable condition, with all original packaging and tags intact. We cannot accept returns for items that have been opened or used unless they are defective.
- Non-returnable Items: Certain items are non-returnable due to hygiene or safety reasons. These items include, but are not limited to, perishable goods, intimate apparel, or products that are personalized or made-to-order.
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our Customer Service team at admin@hurovi.xyz with your order number and the reason for your return. Our team will provide you with a Return Authorization (RA) number and further instructions.
- Return the Item: Once you have the RA number, carefully pack the item in its original packaging, and include a copy of your receipt or proof of purchase. The RA number should be written on the return package for easy identification.
- Ship the Item Back: Send the package to the address provided by our Customer Service team. Please note that customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
Important Note: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
3. Refunds and Exchanges
After we receive and inspect your returned item, we will notify you of the status of your refund or exchange.
Refunds
- Processing Time: Refunds will be processed within 7-10 business days after we receive your return. Refunds will be credited to your original payment method.
- Partial Refunds: In some cases, a partial refund may be issued if the item is not returned in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Refund Amount: The refund amount will be for the cost of the product only. Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective item.
Exchanges
If you would like to exchange an item for a different size, color, or model, we are happy to assist. To initiate an exchange, please contact our Customer Service team at admin@hurovi.xyz. The new item will be shipped to you once we have received the original product in its returned condition. Please note that exchanges are subject to stock availability.
4. Damaged or Defective Items
At hurovi.xyz, we take great care in packaging and shipping your products. However, if you receive an item that is damaged or defective, we will take immediate action to rectify the issue.
- Reporting Damaged or Defective Items: If you find that your item is damaged or defective, please contact our Customer Service team within 48 hours of receiving the item. Provide your order number, a description of the issue, and clear photographs of the damaged or defective item.
- Return of Damaged or Defective Items: We will provide you with a pre-paid return label to send the item back at no additional cost. Once the item is returned and inspected, we will issue a full refund or send a replacement, based on your preference.
Please Note: Items damaged through misuse, neglect, or accidents are not eligible for return.
5. Cancellations
You may cancel your order within 24 hours of placing it. To do so, please contact our Customer Service team immediately at support@hurovi.xyz. Orders that have already been processed or shipped cannot be canceled, but you may still return the item following the guidelines above once it arrives.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank. There may be a delay in posting the refund. If you’ve completed these steps and still haven’t received your refund, please contact us at support@hurovi.xyz.
7. Promotional or Sale Items
Promotional or sale items are eligible for returns as long as they meet the requirements set forth in this Return Policy. However, if the item was purchased with a discount code or during a flash sale, please note that the value of the refund will be based on the amount you actually paid after the discount.
8. International Returns
For customers outside of our primary shipping region, we also accept returns, but please be aware of the following conditions:
- Customs and Duties: Customers are responsible for any customs fees, taxes, or import duties associated with their return.
- Return Shipping: International customers must cover the cost of return shipping. Unfortunately, we cannot provide return labels for international orders.
9. Our Responsibility
We take pride in the products we offer and strive to meet the highest quality standards. In the rare event that we make an error in processing your order or if an item you received is defective, we will take full responsibility and offer you a resolution.
If we made a mistake with your order (e.g., wrong item, incorrect quantity, or damaged product), please contact us at support@hurovi.xyz immediately, and we will ensure that the issue is resolved at no cost to you.
10. Contact Us
If you have any questions or concerns regarding our Return Policy, please don’t hesitate to get in touch with us. Our Customer Service team is available to assist you.
- Address: 2450 Beacon St, Chestnut Hill, MA 02467, United States
Phone: +16172770065
Email: admin@hurovi.xyz - Business Hours: Monday to Friday, 9 AM – 5 PM (Your Time Zone)
11. Updates to this Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the revised policy will become effective immediately upon posting. We recommend that you check this page periodically for any updates.
By purchasing from hurovi.xyz, you agree to the terms outlined in this Return Policy.